Patient information

What to Expect

Everything you need to know before your first visit, from how to start your care to coverage and what to bring.

Join the Waitlist How Care Works
Woman talking with a nurse in a calm clinic waiting area

How care works

Two ways to start

Choose the path that suits you. Both lead to the same caring team.

Option one

Coordinated care

Start with a comprehensive assessment and leave with one care plan shared across your Flourish team. Our Registered Nurse coordinates your care and checks in along the way.

  • A full picture of your health and symptoms
  • One shared care plan
  • Care coordination between visits

How coordinated care works

Option two

Book a single service

Already know what you need? Book directly with a physiotherapist, psychologist, dietitian, massage therapist or our physician. You can add more support at any time.

  • No referral needed for most services
  • Book only what you need
  • Add services whenever you like

Browse services

Seeing our physician is always covered. Physician visits are publicly funded through the Alberta Health Care Insurance Plan for eligible patients. You never need to pay for an assessment or any other service to see our physician.

Step by step

Your first visit

Simple steps, so there are no surprises.

01

Join the waitlist

Add your name to our waitlist and we will let you know as soon as booking opens.

02

Choose how to start

Book a single service directly, or start with a comprehensive assessment for coordinated care.

03

Your first visit

Arrive a few minutes early. Your practitioner will review your history, symptoms and goals.

04

Your care plan

Leave with a clear plan. If several practitioners are involved, they work from one shared plan.

Fees and coverage

Paying for your care

Physician care is publicly funded through the Alberta Health Care Insurance Plan (AHCIP) for eligible patients. Bring your valid Alberta Health Care card.

Allied health services such as physiotherapy, psychology, dietitian services, massage therapy and fitness programs are paid privately and are often covered by extended health benefits. We provide receipts for your insurer.

Our current fee schedule will be shared before booking opens.

What to bring

  • Your Alberta Health Care card
  • Your extended health benefits details
  • A list of medications and supplements
  • Recent lab results or imaging reports, if you have them
  • Comfortable clothing for physiotherapy or fitness visits

FAQ

Frequently asked questions

No. You can book any of our services directly. Some extended health plans ask for a referral for certain services, so it is worth checking your plan.

No. Physician visits are covered by the Alberta Health Care Insurance Plan for eligible patients. You never need to pay for an assessment, membership or other service to see our physician.

Physiotherapy, psychology, registered massage therapy and dietitian services are covered by many extended health plans. We provide receipts you can submit to your insurer.

Yes. Many services are available by secure video for patients in Alberta, as well as in person at our clinic.

Yes. Our clinic is accessible and barrier-free, with free parking.

We open in February 2027. Join our waitlist to hear first when booking goes live.

Opening February 2027

Join the waitlist

Be the first to know when we open our doors and when booking goes live. We’ll only email you with clinic news and updates.

Join the Waitlist Contact Us